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FAQs | Frequently Asked Questions


How do I choose and book an apartment?

For your convenience we offer different apartment search options:

  • Use our search engine and check the full list of apartments available for specific dates. Click on the apartments to see detailed information and reservation form.
  • If you are looking for a specific location, please browse through our apartment listings by area.
  • If you are looking for a particular type of apartment, for example "with terrace", please browse through our apartment listings by type. Additionally, you can sort the apartments listed by price, number of bedrooms and maximum people.

Can I book an apartment for any period?

Yes. However most of our apartments have a minimum stay of 3 nights. (For a stay of 1-2 nights there is a high probability that you will find little choice, or no search result at all.)

Are the prices per person or per apartment?

Prices are per apartment. However, apartment prices may vary depending on the number of people staying.

Should I include infants/babies in my booking?

No. There is no additional charge for children younger than 2 years old if sleeping with their parents. But when making a booking, please state in the comments section that you are bringing a baby. Cots are available at some of our apartments, but please check in the conditions for any supplementary charge.

When do I pay for the booking?

You will be required to pay 20% online by credit card at the time of booking the apartment. The balance must be paid in CASH and in EUROS upon arrival.

When do I get my booking confirmation?

Once the reservation process is completed, your reservation will be confirmed instantly and you will receive an e-mail with the booking details. In the case of not receiving it or of experiencing any other difficulty, please contact our customer service team.

Will I have to pay anything extra?

No. The price quoted at the time of booking is final. You will only have extra costs if you request any complementary service, such as additional cleaning or another set of sheets and towels. For longer stays, there may be a reduced weekly or monthly rate, which does not include water, gas or electricity. However, at the daily rate, utilities are ALWAYS included.

Do I need to pay a security deposit for the apartment?

In some cases, payment of a security deposit may be required. Please read the conditions in the apartment's description page. The security deposit will be returned after verification that there has been no damage in the property.

Check-in & Check-outTop

When is check-in or check-out?

Standard check-in time is between 3pm and 8pm. Standard check-out time is 11am. If you require a check-in time after 8pm, you must contact the apartment manager ahead of time to organise delivery of the keys. Please read the conditions in the apartment's description page for further details. Please note that for some apartments there is an extra charge for late arrivals - usually between 20-30€.

How do I get the keys to the apartment?

We always organise delivery of the keys directly at the apartment. You will receive the keys and a short introduction to the apartment.
In most of the cases, the apartments do not have a reception desk. Therefore, please let us know in advance your planned arrival time by E-MAIL in order to agree a meeting time.

Can I store luggage before check-in and after check-out?

Please request an early check-in or late check-out prior to arrival and we will try our best to accommodate your needs. It may be possible to leave your luggage at the apartment without incurring an extra charge if the apartment is available and with the prior agreement of the apartment manager.

Change of reservationTop

How do I cancel my reservation?

To cancel your reservation, please contact our customer service team. Our Cancellation Policy - In the event of a cancellation, the initial 20% reservation deposit will not be refunded. We recommend that you take out travel insurance to cover you for unforeseen circumstances which may cause you to cancel.

What if I have to change dates?

For a slight change in the dates of your arrival or departure, please contact our customer service team. The sooner you inform us the more likely we will be able to accommodate your needs, however, no guarantees can be made. If we cannot change your dates and you wish to annul your reservation, the cancellation policy for the apartment will apply. A partial cancellation (shortening your stay) is considered a cancellation, as well.

What happens in the case of unforeseen unavailability?

If the apartment becomes unavailable due to any unforeseen circumstances, we will offer you an alternative apartment of the same standard or better, if available, or a full refund of your booking deposit.

Credit cardsTop

Is it safe to enter my credit card details on your website?

Yes. Our service for e-commerce transactions is with SSL (secure sockets layer) protocol, which certifies a secure online transaction and your credit card details are protected against interception.
Your credit card is processed directly through the secure server of our bank, Banco Santander, which is the largest bank in Spain. They apply the best current standards for encrypted data transfer, data storage, etc. We (VEO Apartment S.L.) do NOT have access to your credit card details. (Technically speaking: when you hit the "Confirm" button, the credit card data is transferred to the bank, they confirm a successful transaction to us, and we then confirm the booking. All this takes only a few seconds.) We believe this procedure provides the best security, as there is no intermediary between the card holder and the processing entity, which is the bank.

Which credit cards can I use to complete my booking?

Our secure service for e-commerce transactions accepts the following credit cards: Visa Electron, Visa, MasterCard.

Apartment detailsTop

Are cots or high chairs available?

In most cases, our apartments offer baby equipment. Please check under "characteristics" and "conditions" on the apartment's description page. In some apartments, there is an additional charge for a baby cot.

Is there any cleaning service included during the stay?

No. The apartment is cleaned before your arrival and will be cleaned again after your departure. However, for most apartments you can request extra cleaning service for an additional charge. Cleaning materials are provided at all apartments.

Are towels and linen included?

All our apartments include linen and one set of towels per each person.

Do your apartments provide internet access?

Approximately 90% of our apartments provide free internet access by wifi or cable; apartment "characteristics" will include this information. During the check-in, please advise the apartment manager if you would like to connect to the internet.

Is smoking permitted in the apartment?

Please check under "characteristics" on the apartment's description page.

Can I bring my pet?

Cats, dogs and other pets are not allowed in our apartments, unless otherwise stated in the apartment's description.


Where can I park my car?

You can park in a public car-park, which will cost about 20€ per 24 hours.


Where can I find the address to the apartment?

The full address of the apartment will be provided in your confirmation e-mail.

Support during your stayTop

What if I need help or information during my stay?

Call the apartment manager or contact us during normal business opening hours. You will also be provided with a 24 hour emergency telephone number.

What if I have complaint about the apartment?

If there is something not working properly in the apartment, please contact the apartment manager or our customer service team as soon as possible. We will do our best to solve any problems quickly.